FAQs
SHIPPING
Q: How long does shipping take?
A: Our shipping is done from Monday to Friday, orders from Saturday to Sunday are processed but will be picked-up by our partner courier on Monday. Upon shipping, it usually takes 2-3 days for Metro Manila addresses and 3-5 days for outside Metro Manila.
We use GoGo Express for our shipments to Metro Manila and provincial addresses.
*Daily cut-off of orders is at 6 PM.
Q: How much does shipping cost?
A: Shipping rates start from PHP 60.00 for Metro Manila, and PHP 160.00 for provincial, with COD option available.
Metro Manila and Provincial Address – https://gogoxpress.com/#
Q: My tracking info doesn’t work, what’s wrong?
A: Usually, GoGoXpress takes 1-2 days to update their tracking. If after 3 days, the tracking info still doesn’t work, please feel free to contact us.
Q: GoGo Xpress Serviceable Areas
A: https://docs.google.com/spreadsheets/d/1Vb9x74uXaPV7ToXVG8k7yIRF7AwJkhaxH51s1mvYTnA/edit#gid=1882813659
INTERNATIONAL SHIPPING
Q: Do you ship internationally?
A: Yes, we do ship internationally. We use PhilPost, DHL, or FedEx to ship your orders. For distributors, contact us at mavgrooming@gmail.com.
RETURN POLICY
The Maverick offers a full refund for products that have defects, and/or damaged packaging rendering the products unsafe to use, and/or if the product is unused within 7 days upon receiving the package. Please email us at mavgrooming@gmail.com if you would like to make a return.
RETURN ADDRESS:
100 Unang Hakbang Street, Galas, Quezon City 1113